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Refund policy
How refunds work for paid Eosord subscriptions. Keep this page handy if you need to request one.
When a refund may apply
- Refunds for paid Eosord subscriptions are only possible under certain conditions that Eosord finds acceptable.
- We review each request individually. Examples we may consider include billing errors, duplicate charges, or other exceptional circumstances.
- Change of mind, unused seats, or partial use of a plan during a billing period are not normally grounds for a refund.
How we decide
- Paid subscriptions are not automatically refundable.
- Approval of a refund is at Eosord’s discretion.
- If we approve a refund, it is processed through our payment provider (Paddle) back to the original payment method where possible.
How to request a refund
- Email contact@erikalabs.com from your workspace owner account.
- Include your organization name, the plan charged, and relevant payment details (invoice or transaction reference if you have them).
- Use the subject line: Eosord refund request.
- We aim to reply within a few business days.
Cancellations
- You can cancel a paid subscription from Manage billing in the product. Access continues until the end of the current billing period.
- Cancelling stops future renewals; it does not create an automatic refund for the current period.
Need help with a charge? Email us from your workspace owner account.
contact@erikalabs.com