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How refunds work for paid Eosord subscriptions. Keep this page handy if you need to request one.
Last updated: 22 September 2026
Operator: Erika Labs
Product: Eosord (eosord.com)
When a refund may apply
- Refunds for paid Eosord subscriptions are only possible under certain conditions that Eosord finds acceptable.
- We review each request individually. Examples we may consider include billing errors, duplicate charges, or other exceptional circumstances.
- Change of mind, unused seats, or partial use of a plan during a billing period are not normally grounds for a refund.
How we decide
- Paid subscriptions are not automatically refundable.
- Approval of a refund is at Eosord’s discretion.
- Payments are processed by Creem (our Merchant of Record). Your bank or card statement may show Creem rather than Eosord.
- If we approve a refund, we process it through Creem back to the original payment method where possible. Approved refunds typically appear within 5–10 business days, depending on your bank or card issuer.
How to request a refund
- Email contact@erikalabs.com from your workspace owner account.
- Include your organization name, the plan charged, and relevant payment details (invoice or transaction reference if you have them).
- Use the subject line: Eosord refund request.
- We aim to reply within a few business days.
Cancellations
- You can cancel a paid subscription from Manage billing in the product (Creem customer portal). Access continues until the end of the current billing period.
- Cancelling stops future renewals; it does not create an automatic refund for the current period.
Where billing is available
- Paid plans are available where Creem can process payments; some countries are restricted by our payment provider.
- For the current list of supported and restricted countries, see Creem’s documentation: Creem supported countries